Compliance and Quality Assurance

Compliance and Quality Assurance

At Loving Arms Care Ltd, our Quality Assurance Framework underpins every aspect of our care provision. We ensure a competent, compassionate, and skilled workforce through structured induction, regular supervision, and ongoing professional development.

Workforce and Competency

Staff are deployed according to everyone’s care plan, ensuring they are suitably trained and matched to meet specific care needs and preferences. Staff performance and conduct are monitored through:

Regular supervision and appraisals

Spot checks and shadowing

Competency assessments and refresher training

Key performance indicators (KPIs)

These systems ensure that the care provided consistently meets and exceeds the CQC Fundamental Standards and Skills for Care benchmarks.

Complaints, Compliments, and Feedback

We operate a clear, accessible, and responsive complaints and feedback procedure. All clients receive written information and contact details at the commencement of care. Service users and their representatives are encouraged to share feedback—positive or negative—verbally, in writing, or during management visits.

All feedback is documented, analysed, and reviewed to identify trends and support continuous improvement. Each concern or compliment is assigned to a responsible manager for follow-up and resolution. A summary of learning outcomes and improvement actions is reviewed regularly at Quality Assurance meetings.

Engagement and Continuous Improvement

We actively engage both staff and service users in the development and improvement of our service. Regular team meetings, client voice sessions, and quality review forums ensure transparency, open communication, and shared accountability in maintaining excellence.

Safeguarding and Safety

We maintain a strong safeguarding culture, ensuring all staff are trained and supported to recognise, report, and respond to signs of abuse, neglect, or exploitation. Safeguarding is everyone’s responsibility, and our aim is to create an environment that is safe, respectful, and free from harm—aligned with local authority safeguarding procedures and CQC Fundamental Standards.

Nature of Services Provided

Loving Arms Care Ltd provides high-quality domiciliary care and community support to adults and young people in their own homes. Each service begins with a comprehensive needs assessment undertaken by trained, experienced assessors. This identifies care needs, risks, and personal goals, forming the foundation of a person-centred care plan co-produced with the individual, their family, and authorised representatives.

Our carers are trained to Skills for Care and Care Certificate standards, with additional bespoke training to meet individual service user needs.

We Promote Care That Upholds:

Dignity, respect, and privacy

Independence, autonomy, and informed choice

Equality, inclusion, and non-discrimination

Personal and Care Support Includes:

Assistance with dressing and undressing

Personal hygiene (washing, bathing, shaving, oral care)

Toileting and continence support

Medication assistance in accordance with CQC guidance

Manual handling and mobility support

Meal preparation and assistance with eating

Help with maintaining personal appearance, belongings, and documentation

Companionship and emotional support

Specialist Personal Care Tasks

Certain aspects of personal care may require enhanced training and competency assessments to ensure safe and lawful practice. These tasks are only undertaken by staff who have been appropriately trained, assessed, and deemed competent by a qualified trainer or healthcare professional.

Specialist Personal Care Support May Include:

Catheter and stoma care (routine maintenance and monitoring)

Application of prescribed topical creams, eye, or ear drops

Support with PEG feeding, oxygen use, or epilepsy care—only where delegated and authorised by a healthcare professional

Palliative and end-of-life care in partnership with district nursing teams

Pressure area care and prevention

Assistance with health-related tasks as directed by healthcare professionals

All specialist staff undergo regular competency reassessment, refresher training, and supervision to ensure safety, consistency, and compliance with CQC standards.

Commitment to Excellence

Through our robust Quality Assurance Framework, Loving Arms Care Ltd is dedicated to delivering safe, compassionate, and outcome-focused personal care that enables individuals to live well, independently, and with dignity in their own homes.

We continuously seek feedback, invest in our workforce, and collaborate with families, professionals, and commissioners to ensure that our service remains responsive, inclusive, and person-centred—reflecting our unwavering commitment to quality, safety, and compassion.